Pre-Order Policy
Payment
All pre-order items must be paid for in full at the time of ordering. We do not reserve or process pre-orders that have not been paid in full.
Processing & Timing
Pre-order items are subject to longer processing and dispatch times than in-stock items. Please refer to the individual product page for the most current information on expected availability and dispatch timing before purchasing, as this may vary by item.
Cancellations & Change of Mind
Once a pre-order has been placed and paid for, we're unable to offer a refund for a change of mind while the order is being processed. If you wish to cancel or change your mind after placing a pre-order, please contact us — change-of-mind requests may, at our discretion, be offered as store credit.
Questions
For any questions about a specific pre-order, please refer to the relevant product page in the first instance, or contact us at contact@retatrulean.com.
